Shipping & Delivery

When Will My Order Ship?

Digital Memberships (Nexway)

Membership access is typically granted within 1-3 business days after payment confirmation. You will receive an email from Nexway once your membership is active.

Physical Product Orders (ExpandNow)

Physical products are shipped by independent suppliers. Orders are usually processed within 3-10 business days after payment confirmation. You will receive a shipping confirmation email from ExpandNow once your order has been dispatched.

How Long Does Delivery Take?

Digital Memberships (Nexway)

Digital memberships are delivered online. Access is typically granted within 1–3 business days after payment confirmation. You will receive an email from Nexway once your membership is active.

Physical Product Orders (ExpandNow)

Delivery within the United States for physical products typically takes 3–10 business days after your order has been shipped. Delays may occasionally occur during peak seasons or due to unforeseen carrier issues. Shipping and delivery are managed by independent suppliers.

Do You Offer Free Shipping?

Digital Memberships (Nexway)

Digital memberships are delivered online. No shipping is required.

Physical Product Orders (ExpandNow)

Physical products are shipped via premium shipping by our suppliers. Shipping fees are calculated at checkout by ExpandNow. Romarex does not control shipping costs or logistics.

Yes! Once your order ships, you will receive a tracking number by email so you can monitor your delivery in real-time.

Do You Ship Internationally?

Digital Memberships (Nexway)

Digital memberships are available only to customers located within 48 eligible U.S. states. Access is granted online upon payment confirmation but is restricted to these states. Orders placed from outside these states may be canceled or refunded at Romarex’s discretion.

Physical Product Orders (ExpandNow)

Physical products are sold through ExpandNow as the Merchant of Record (MoR) and fulfilled by independent suppliers. Products ship only to select U.S. states. For a complete list of eligible states, please view the full list of U.S. Shipping States. Romarex does not process payments, fulfill orders, or guarantee supplier availability, and is not responsible for international shipping.

What Happens If My Package Is Lost or Damaged?

Digital Memberships (Nexway)

Digital memberships are delivered online. If you encounter access issues, please contact Nexway directly using the details on your purchase receipt.

Physical Product Orders (ExpandNow)

If your physical product is lost or arrives damaged, please contact ExpandNow through the transaction confirmation details provided at checkout, or reach out to our Customer Service at contact@romarex.com within 7 days of delivery. ExpandNow will review your case and assist with a replacement or refund. Supporting documentation, such as photos, may be required.